202 Jewellers
Online Shop Returns & Exchange Policy

Faulty items

The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods.

 

Please note that certain items cannot be returned unless 202 Jewellery is at fault. These are bespoke or engraved items ("Bespoke Jewellery").

 

If you do receive a faulty item, please follow one of the procedures outlined in our returning an item section (or for faulty Bespoke Jewellery please follow the returns procedure set out in the Bespoke Jewellery section).

 

Returning an item

 

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please phone us  if you would like to return your order and we will send you pre-paid labels, or send a courier to collect directly at a pre-set & agreed time. If you have opted for "Click & Collect" the goods must be returned to the place of pick up. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

 

We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

 

Our refund policy does not affect your statutory rights.

 

There are two easy ways to return an item:

Return to any 202 Jewellery Emporium for an immediate refund

 

This is the quickest way to obtain a refund. You can also exchange your unwanted item at any 202 Jewellery Emporium.

1.     Place the item into its original box. Pierced jewellery must be returned in its original sealed packaging.

2.     Take it along to a 202 Jewellery Emporium, together with your online receipt.

3.     If the item is in its original condition, we will process the refund or exchange for you. Please note that pierced jewellery must be returned in its original sealed packaging.

4.     If you require a refund, please bring with you the credit/debit card used to place the order. Any Refunds will be applied on the same card used to purchase.

5.     If you received the item as a gift, you'll be reimbursed with a gift voucher, credited with the cost of the item.

 

Return by post

You can return unwanted items to us by post free of charge. We Will send you a Prepaid Envelope to send your product, or send a courier to collect directly at a pre-set & agreed time.

1.     Contact our Customer Services team on 27 202 202* or complete our Online Returns Form.

2.     We will send a courier at a pre-set & agreed time. If courier is unavailable we will send you a pre-paid Envelope by Post to be able to send your parcel so that postage will be free for you.

3.     Place the item into its original box and make sure that the parcel is sealed securely. You should also place a copy of your online receipt into the parcel.

4.     If the item is in its original condition, we will refund the payment card used to place the order.

5.     If you wish to exchange your item, you will need to return it to a 202 Jewellery Emporium as we are unable to process an exchange by post.

6.     If you received the item as a gift, the easiest way to return it is to take it to a 202 Jewellery Emporium where you will be reimbursed with a gift voucher, for the value of the Product returned. See the above section for details.

 

*Calls may be recorded. Our lines are open 9am-5pm Monday to Friday.

 

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a gift voucherfor the value of the gift at any 202 Jewellery Emporium within the cooling off period.

Our refund policy does not affect your statutory rights.

 

Cooling off period

Except in relation to Bespoke Jewellery, when you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. The cooling off period in Malta is of 15 days, which includes any statutory cooling off period.

 

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 15 days after the day following delivery of the goods.

 

Bespoke Jewellery is excluded from the cooling off period guarantee, unless 202 Jewellery is at fault (please see our dedicated Bespoke Jewellery order section below).

 

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by phoning us. You will need to give as your name and address details, as well as your order number.

 

If you cancel part of an order, the postage and packaging charge is recalculated (if applicable) on the price of the items you keep. For example, if your order is for goods worth €120 and you then cancel an item worth €30, your order total will be below €100 and you will no longer qualify for free delivery.

 

 

Bespoke Jewellery orders

When you order Bespoke Jewellery from our website, we will create or customise a specific and potentially unique piece of jewellery designed around your own specific requirements.

 

You may change your mind and notify us that you wish to cancel your order for Bespoke Jewellery at any time before you receive our email that confirms acceptance of your order for Bespoke Jewellery. Please note that this is a different email from the one that we send to confirm that we have received your order.

 

Once you have received our order acceptance email, a binding agreement will be formed and you will no longer have the ability to cancel your order.

 

If your item is faulty or does not match the specifications contained in your order, you should:

 

1.     Contact our Customer Services team on 27 202 202*.

2.     We will send a courier at a pre-set & agreed time. If courier is unavailable we will send you a pre-paid Envelope by Post to be able to send your parcel so that postage will be free for you.

3.     Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your online receipt into the parcel.

4.     If the item is in its original condition, we will refund the goods.

Please note that we are unable to accept returns for Bespoke or Engraved items.

 

*Calls may be recorded. Our lines are open 9am-5pm Monday to Friday.